Policy & Procedure Evaluation
Discovery Call
Service Description
Strong, clear, and current policies are essential to organizational integrity, efficiency, and compliance. With over 60 years of combined leadership experience, Dr. Scott Reed Mickelsen and Mrs. Mitzi Mickelsen offer expert policy and procedure evaluation tailored to educational institutions, healthcare organizations, and nonprofits. Dr. Mickelsen provides strategic insight from his extensive background in higher education and governance, while Mrs. Mickelsen, a licensed nurse, educator, and ICF-certified coach, brings specialized knowledge in healthcare operations, leadership, and team development. This service includes: Comprehensive evaluation of current policies and procedures Alignment with accreditation, regulatory, and industry standards Clarity in roles, responsibilities, and workflow Integration with onboarding, compliance, and performance goals Annual policy reviews to ensure relevance and accuracy A full policy with a review and revision process every three years The Mickelsens' approach ensures that your policies are not only up-to-date but also drive efficiency, accountability, and organizational excellence. Interested in strengthening your organization’s foundation? Book a discovery call to explore how Dr. Scott Mickelsen and Mrs. Mitzi Mickelsen can help evaluate and enhance your policies and procedures. During the call, we’ll review your current framework, identify areas for improvement, and discuss a tailored plan to ensure your policies promote compliance, clarity, and lasting organizational success.
Cancellation Policy
At New Heights Consulting, LLC, we understand that schedules can change. We strive to accommodate the needs of our clients while maintaining the integrity of our time and services. Please review our cancellation policy below: 1. Standard Cancellation Notice Cancellations must be submitted in writing (via email) at least 15 business days prior to the scheduled service date to avoid any fees. 2. Cancellations Within 15 Business Days Cancellations made within 15 business days of the scheduled service may be subject to a 25% cancellation fee based on the total service agreement. 3. Cancellations Within 48 Hours Cancellations made within 48 hours of the scheduled service will be billed at 50% of the total service fee to cover preparation time and reserved availability. 4. Same-Day Cancellations or No-Shows If a cancellation is made on the day of service or the client fails to show or be available, the full service fee (100%) will be charged. 5. Rescheduling We are happy to reschedule your consulting service once, at no additional charge, if notified at least 72 hours in advance. Additional rescheduling may incur a fee. 6. Emergency Circumstances We understand emergencies happen. In cases of severe illness, natural disasters, or other significant events, we will review cancellation fees on a case-by-case basis.